Privacy Policy | IPTV From Canada

1.Introduction

IPTV From Canada ("we", "us", "our") operates the website iptvfromcanada.store and the IPTV From Canada subscription service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase an IPTV subscription.

We act in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada, including Ontario's Freedom of Information and Protection of Privacy Act (FIPPA) and Quebec's Law 25 where applicable. We are the controller of the personal information collected about you.

2.Information We Collect

When you place an order with IPTV From Canada, we collect:

Identity data — your full name
Contact data — email address, phone number (with country code) for WhatsApp delivery
Order data — chosen plan, number of connections, payment method, promo codes used
Technical data — IP address, browser type, device type, referrer URL (anonymised in analytics)

We do not store credit card numbers, CVV codes, or full banking details. Payments are processed directly through PayPal, Revolut, e-Transfer, or your bank.

3.Legal Basis for Processing

We process your personal information under PIPEDA's principle of knowledge and consent, and on the following bases:

Contract performance — to fulfill your IPTV order and provide login credentials
Legal obligations — for accounting, tax (Canada Revenue Agency), and consumer protection requirements
Legitimate interests — to ensure service quality, prevent fraud, and improve our website
Consent — for non-essential cookies and optional marketing communications (withdrawable at any time)

4.How We Use Your Information

We use the personal information collected to:

Process your IPTV From Canada order and deliver your credentials
Send service notifications (activation confirmation, renewal reminders)
Respond to your support requests via WhatsApp or email
Detect and prevent fraudulent activity
Comply with Canadian legal and tax obligations

5.Who We Share Your Information With

We do not sell your personal information. We only share data with:

Payment processors (PayPal, Revolut, financial institutions) for transaction processing
WhatsApp / Meta when you contact us via WhatsApp (their privacy policy applies)
Email service providers for delivering activation and support emails
Canadian authorities, where required by law or court order

6.How Long We Retain Your Information

We retain your personal information only as long as necessary:

Order records — 6 years in accordance with Canada Revenue Agency (CRA) retention requirements (Income Tax Act, s. 230)
Support correspondence — 2 years after the last interaction
Marketing data — until you withdraw your consent
Technical analytics — anonymised after 26 months

7.Your Rights Under PIPEDA

As an individual, you have the right to:

Access — request a copy of the personal information we hold about you
Correction — ask us to correct inaccurate or incomplete information
Withdraw consent — at any time for consent-based processing
Deletion — request deletion of your information (subject to legal retention requirements)
Portability — receive your information in a structured, machine-readable format
Challenge compliance — file a complaint with our team or with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email us at support@iptvfromcanada.store. We will respond within 30 days, in line with PIPEDA requirements.

8.Data Security

IPTV From Canada uses industry-standard security measures, including TLS 1.3 encryption in transit, encrypted databases at rest, access controls, and regular security audits. While we take every precaution, no online transmission is 100% secure — please notify us immediately if you suspect unauthorised access.

9.Children's Information

IPTV From Canada is intended for adults 18 years of age and older. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

10.Cross-Border Data Transfers

Some of our service providers (email delivery, WhatsApp, payment processing) may store or process data outside Canada, including in the United States and the European Union. Where this occurs, we ensure appropriate contractual and technical safeguards are in place, in line with PIPEDA cross-border transfer guidelines.

11.Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated to subscribers by email.

12.Contact Us

Questions about this Privacy Policy or how we handle your information?

You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority (e.g., Information and Privacy Commissioner of Ontario) at any time.